How a Foodservice Enterprise Removed a Single Point of Failure in Data Center Operations
A shadow-to-scale model that placed a senior JRD Data Center Operations specialist alongside the client's team, adding capacity and coverage across multiple sites.
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Growing Infrastructure Demands, One Person Holding It Together
The client is a large U.S.-based foodservice and logistics enterprise running a distributed, multi-site infrastructure environment. JRD has partnered with the client since 2011.
The Challenge
Infrastructure demands were growing across multiple locations, and the client wanted to deliver faster and more cost-effectively. Much of the work depended on a single internal resource. That created scalability risk, limited capacity, and no backup coverage for travel-intensive, multi-site execution.
Four workstreams, one scalable support model
Shadow-to-Scale Model
- Designed a model where a new specialist shadows the existing internal resource, then scales the role
- Built the knowledge needed to replicate key responsibilities
- Reduced reliance on any single person for critical infrastructure work
Rapid Onboarding
- Deployed a senior Data Center Operations specialist to provide immediate support
- Placed the specialist in a contract-to-hire capacity
- Got the specialist contributing while knowledge transfer was still under way
Multi-Site Coverage
- Supported infrastructure work across the client's multiple locations
- Provided flexibility for travel-intensive, on-site execution
- Added backup coverage where none had existed
Knowledge Transfer and Scale
- Captured key responsibilities so they could be shared and repeated
- Supported high-priority infrastructure initiatives with data center expertise
- Flexed support across fluctuating workloads
More Capacity. Better Coverage. Less Risk.
The additional specialist expanded infrastructure delivery capacity and reduced the client's dependency on a single internal resource. Operational coverage improved across sites, and high-priority infrastructure initiatives gained experienced data center expertise. The contract-to-hire model gave the client a path to keep that capability in-house.
See what an embedded specialist could do for your infrastructure
Tell us where your team is stretched thin and which roles you can't afford to lose. We'll come back with a staffing model that adds coverage fast.